Terms of Service

The Service is operated by Opero Labs, Inc. ("Opero Labs," "we," "us," or "our"), a Delaware corporation with mailing address 1616 E 56th Street, Unit 1508, Chicago, IL 60637.

Opero Labs is a technology platform, not a medical practice. We do not provide medical care, write prescriptions, or dispense medication. Clinical services are provided by independent, US-licensed healthcare providers affiliated with [Affiliated Medical Group — pending clinical partner agreement] (the "Medical Group"), a professional entity that is separate from Opero Labs. Prescriptions, when issued, are filled by independent US-licensed compounding pharmacies.

To use the Service, you must (a) be at least 18 years old, (b) be a resident of the United States and located in a state where the Medical Group operates at the time of your visit, (c) be legally able to enter into a binding contract, and (d) provide accurate, current, and complete information during intake and on an ongoing basis.

Any patient–provider relationship is established directly between you and the Medical Group provider who reviews your file — not with Opero Labs. Providers exercise independent clinical judgment and may decline to prescribe at their discretion. Your medical record is maintained by the Medical Group.

You are responsible for maintaining the confidentiality of your account credentials and for everything that happens under your account. You must promptly update your account, intake responses, and medical history if anything changes (including new diagnoses, medications, pregnancy, or adverse reactions).

You agree not to (a) provide false information during intake, (b) obtain prescriptions for anyone other than yourself, (c) resell, divert, or share any medication you receive, (d) misuse the Service or attempt to access it by automated means without our permission, or (e) use the Service in any way that violates applicable law.

The Service, including all software, design, text, graphics, and the GoodMeds name and logo, is owned by Opero Labs, Inc. and protected by US and international intellectual-property laws. We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose.

You retain ownership of information you submit (intake answers, messages, photos). By submitting information, you grant the Medical Group permission to use it to provide care and grant Opero Labs a limited license to host and transmit it as necessary to operate the Service, subject to our Privacy Policy and Notice of Privacy Practices.

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Opero Labs does not warrant any specific outcome, weight-loss result, or therapeutic benefit from any treatment ordered through the Service. Clinical-trial outcomes from FDA-approved brand-name drugs do not predict results for any individual using a compounded medication.

To the maximum extent permitted by applicable law, Opero Labs and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of the Service. Our total liability for any claim related to the Service will not exceed the amount you paid us in the twelve months preceding the claim, or US $100, whichever is greater.

Nothing in these Terms limits liability that cannot be limited under applicable law.

You agree to indemnify and hold harmless Opero Labs, the Medical Group, and our respective affiliates from any claim arising out of (a) your breach of these Terms, (b) your violation of law, (c) your misuse of the Service, or (d) the inaccuracy of any information you provide during intake.

Please read carefully. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Wilmington, Delaware. You and Opero Labs waive the right to a jury trial and to participate in any class or representative action. You may opt out of this arbitration agreement by emailing legal@goodmeds.org within 30 days of first accepting these Terms.

Notwithstanding the above, either party may bring an individual claim in small-claims court. Claims about emergency medical care are not subject to this arbitration provision.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles.

We may update these Terms from time to time. Material changes will be posted on this page and, where appropriate, notified by email. Your continued use of the Service after a change takes effect constitutes acceptance.

Questions about these Terms? Email legal@goodmeds.org or write to Opero Labs, Inc., 1616 E 56th Street, Unit 1508, Chicago, IL 60637.